If you are unhappy with your purchase, please send it back within 30 days of the delivery date with a completed return slip. Please make sure to specify order number(s) on the return slip so we can ensure your credit is accurate. Alternatively, you can return the items in person to Login in Hampton, VA. All merchandise returns must be unworn, unwashed, and still have the original tags attached. We are happy to issue you a refund in the form of a E-Gift Card for use on a future purchase on Loginva.com. E-Gift Cards never expire! If you choose to make a return in person, you will receive a store credit to use in-store. Please keep in mind that store credits issued in-store must be used on an in-store purchase and are not transferable to our online store, even if the original purchase was made online.
Helpful Hint: If returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping HERE). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
Login reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
•An irregular or excessive returns history indicative of “wardrobing;”
•An irregular or excessive returns history involving worn, altered, damaged, or missing items; or
•Potential fraudulent or criminal activity.
Similarly, Login reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Non-Login items sent to our distribution center will be discarded upon receipt.
Because we can't ensure the style/size t desired by the time their returned items come back to the distribution center, we are unable to accommodate exchanges by mail. We will issue you a store credit via an E-Gift Card once we've received your return. That way, you may use the E-Gift Card towards the correct item/size or for another item.
If you live near our retail stores, we would be more than happy to process an exchange in-store. However, we cannot guarantee that we will have the same styles or desired size/color in-stock during your visit. If we are unable to make an exchange in store, we will process the item as a return and issue you a store credit for use on a future purchase in store.
All items ending in $.96, $.97, $.98 are considered “Final Sale” and cannot be returned for store credit. Additionally, cosmetics & beauty products, bodysuits, and/or undergarments are non-returnable. In the event of an unauthorized return, Login reserves the right to apply a 50% restocking fee for bodysuits, undergarments, or final sale items.
Please print and fill out our return slip (click HERE to download a copy) or include your original packing slip with the item(s) being returned. Kindly note that without including your order number on the returns slip or with your returned item(s) there may be a delay in processing your return.
Pack your item(s) securely in the original product packaging, if possible. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed. We do not accept returns on bodysuits, bodysuit dresses, undergarments, or final sale items (those items ending in $.96, $.97, or $.98).
All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.
Send your package to:
1690 Merchant Lane
Hampton, Virginia 23666